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We went for a break Monday to Friday and decided to try Alhallows. We had been here a few years ago and thought we would try it again. In the main we were not disappointed.
The camp was kept at a high standard, and was always clean and tidy.
The caravan , after the initial problems was great, very modern and practically new.
Apart from at the booking in we found all the staff friendly and helpful.
The only problem we had was at the booking in. We were told that we could book in at 4 but normally in these camps you can get in earlier than that. We arrived at 2 and was told that the caravan was not ready yet, they took our number and told us that it would be ready shortly and that they would ring us then.
3 o'clock came, no call so we went back, still not ready, we would get a call.
4 o'clock came, still no call so we went back, still not ready, we would get a call
During these two hours we had spoken to several other customers and they had been told the same thing, caravan not ready.
Half past 4, still no call so we went back again, still not ready, we would get a call.
By this time we were not very happy, as the previous people had to be out of the caravan by 10 o'clock so the cleaners had up to 6 hours to clean the caravan
We were told the cleaners were very busy, but that is not our problem.
In the end we were upgraded to a very nice caravan, but all this caused a sour taste in our mouths at the start of our holiday.
Apart from this we were very happy with our break and would recommend the camp to anybody.
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